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TYPE: VISTOR
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[ ORDER QUESTION ]


1, How long will it take to process my order?

2, How do I know if a product is in stock?

3, I just placed an order for an item that is out of stock. When will I be charged for it?

4, How long does it take for back ordered items to get sent?

5, Is it safe to shop on-line at SONEXPC.com?

6, Does SONEXPC.com handle international or U.S. orders?

7, What taxes do I pay?

8, How do I cancel my order?

9, How does SONEXPC.com ship my order?



1, How long will it take to process my order?

Orders will be processed on a first come, first serve basis. We will make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. In most cases orders are processed immediately, often shipping the same day for in-stock items.

During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt, provided the items are in stock and there are no problems with the payment verification. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change by the time an order is being processed.

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number for your order.

2, How do I know if a product is in stock?

Each product page at SONEXPC.com indicates the Availability of an item below the price.

  • IN STOCK - This item is in stock at our warehouse and is shipped as soon as possible. It will usually ship in 1 to 2 business days, but every effort will be made to ship the same day an order is processed.
  • AVAILABLE - This item is available and will usually be shipped in 2 to 4 business days after you place an order for the item. All availability statements are estimates and are based on the accuracy of the information provided to us by our suppliers.
  • BACK ORDERED - This item is currently out of stock and has been back ordered. Often, an estimated date of arrival is given, and this item can be pre-ordered and shipped as soon as new stock arrives.
  • OUT OF STOCK - This item is currently not available but often can be ordered. Shipping date is unknown for these items, but expect 2 to 8 weeks for delivery.
  • NOT AVAILABLE - This item is not available. You can contact us if you would like us to further investigate a product's availability.

While every effort is made to insure that availability and stock status is accurate, we cannot be responsible for inaccuracies published on the web site as they are dependant on supplier accuracy and information.

3, I just placed an order for an item that is out of stock. When will I be charged for it?

You will be charged for a backordered item upon order processing. After your order for an out of stock product is submitted, we will notify you of its anticipated delivery date. Any in stock products from your order will be shipped right away. For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or a credit note. SONEXPC.com will make every attempt to promptly issue refunds, but during busy periods, allow up to 2 to 4 business days for refunds to be processed.

4, How long does it take for back ordered items to get sent?

Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.

For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as a video card or RAM with similar specifications).

5, Is it safe to shop on-line at SONEXPC.com?

At SONEXPC.com, we guarantee your privacy and on-line shopping safety.

We will never share your personal and private information with anyone, and any personal information we do collect, we will only use to properly process and deliver your order.

We are secured with a SSL certificate to insure that your personal information is encrypted and secured when you communicate with SONEXPC.com. All your personal information and credit card information is stored on our secured servers that are not connected to the Internet, and we further insure your privacy by making sure that access to the data is given only to the SONEXPC.com team members that need to access your information to process your order.

6, Does SONEXPC.com handle international or U.S. orders?

Unfortunately, we are unable to process orders outside of Canada at this moment.

7, What taxes do I pay?

All orders shipping within British Columbia (BC) will be charged the applicable Harmonized Sales Tax (HST). Goods and Services Tax will be charged for all orders shipped to a Canadian address, except for Government orders and orders bound to destinations where GST is exempt. Harmonized Sales Tax (HST) will be charged to residents of Ontario, New Brunswick, Nova Scotia and Newfoundland.

8, How do I cancel my order?

You may request a cancellation of your order using our service area (note: you must be signed in to access this section), by clicking on the CANCEL ORDER, provided your order has not already been processed and shipped.

Once an order has been processed you cannot cancel your order, but you may return items in accordance with our returns policy, and may be subject to a restocking fee. Otherwise, please call during our business hours to cancel your order. If your account has already been charged, you will receive a credit back to your account usually within 2 to 3 business days. Please never request to cancel an order by e-mail as we may not receive the request in time to stop the order.

9, How does SONEXPC.com ship my order?

Every package leaving SONEXPC.com is carefully packaged by us before shipping.

All Canadian orders will be shipped from our Canadian warehouse or our supplier warehouse. Note that Fedex and UPS do not ship to P.O. Box numbers.

  • UPS Ground
  • UPS Air
  • Purolator Ground
  • Purolator Air
  • XPress Post
  • Canada Post
  • In Store Pick Up

All products and orders are FOB (free on board) from our supplier warehouse, BC, Canada. For expedited orders, be sure to place your order before 12PM any regular business day. Weekend delivery is not available. We do not process or ship orders on weekends or holidays.

SONEX COMPUTER INC.
#1035 - 8766 McKim Way.
Richmond, B.C. V6X 4G4

TEL : 1-604-717-6111
FAX : 1-604-303-1880
CONTACT US

BUSINESS HOURS
MON - SAT
10:00am - 6:00pm
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